Camden Hotel Claim this business

Paul Privateon Google

7 months ago

We were worried after reading of poor food and service, and this Sunday arvo between Christmas & New Year was a risk… but the Medium steak was perfectly medium, and the service was attentive. I stood at the wrong bar; barman interrupted himself to kindly explain which bar I should order at and then went the extra mile to walk me there, and double check that the bargirl there saw me, which she already had. Attentive. Yum. Music not too loud, lights not too bright. Great lunch.

Andrew Doubleon Google

3 weeks ago

A busy night, the staff looked tired but served well and the meals were very good. The hotel is pleasant and will maintained and the atmosphere was joyful without being boisterous. Great for group bookings and good food and conversation. Highly recommended.

Lloyd Thomon Google

7 months ago

Above all, exceptional service going above and beyond. Interesting beers on tap and solid food options (especially the lunch special)

Arnie Aon Google

4 months ago

Camden Hotel is also great place for a nice Sunday lunch with a family. There are plenty of tables and it's fairly clean and the ambience is really nice. There are a great selection of foods and are priced reasonably. I recommend the steak or the pork ribs which is quite good but either way you can't go wrong with any choices. The service is really good and we didn't wait too long for our food to arrive, around 10 - 15 mins. I highly recommend this place we will definitely come back again for another good meal.

Taylor Markson Google

a month ago

I dont know how to provide a star rating if i am being honest so i'm going to split it into 2 parts. The first part (Booking & lead up to scheduled function date) - 0 stars. Would be negative stars if that was an option. The second part (day of function and staff on the day) - 6 stars. I booked my baby shower for June 20th in the terrace space. Throughout the entire booking and leadup process, i was communicating with Liz. Liz is probably one of the worst people i have ever dealt with while planning an event (and i have had a wedding so that's telling you something). Finding out she is a manager makes me incredibly angry as she should not be in any position of power. She has an attitude, provides no reassurance, calls you laughing when you are stressed about not receiving confirmations, and basically ignores you once you pay a deposit. I was so anxious leading up to my special day, that i wanted to cancel my event all together because i was left feeling like my function was less important than larger bookings. Liz said i would need to share my booked space with vendors packing down from a large 18th birthday the night before, and was rude, argumentative and made comments like "well i can just restrict you from coming in at open all together and have you come at your start time of 11am" and "you sound stressed haha" and "too bad its managers discretion you'll just need to share the space and work with each other". All i wanted, was a confirmation email that my deposit was received and my function was booked, and a proactive call the day or 2 before to confirm my function for the booked date. I got none of this, and was just thrown negativity and stress when i followed up. Why would you want your paying customers to be freaked out before the event even begins? it is baffling. I truly never want to deal with Camden Hotel again despite how beautiful it is, if Liz is the person i would need to speak with at any point during the process. The day of, however, i was a bundle of nerves. I was expecting a nightmare when i arrived, with mess and balloons and vendors everywhere in my space. This is not what happened at all. The terrace was empty, clean and ready to go for my function. Bailey met with us straight away and after speaking with my husband, profusely apologised for the experience i had received in the leadup, and said he would do whatever he could to make the day enjoyable, and that he did. I cannot commend Bailey enough, him and the staff working my baby shower were phenomenal and deserve all the praise. Nothing was too hard, they were attentive, gave information as it came, and assisted in me having the baby shower of my dreams. I would absolutely book another function at Camden Hotel if that is the service i could be guaranteed. Thank you Bailey, and staff working on June 20th for all your care, compassion and hospitality. You turned the entire experience around for me. Camden Hotel - Reassess Liz as a manager, and start looking at promoting those who care about your patrons and paying guests. Liz has no care whatsoever and should NOT be working in any customer service based role. She is horrible, and if she was one of my employees, she would no longer be working functions or speaking with customers in any capacity.