El Jannah Chicken Kogarah Claim this business

Krasimira Valkanovaon Google

a month ago

We've had big expectations but unfortunately we were not pleased with the food we've got. A whole chicken, pickles, garlic sauce, hummus, tabuleh salad. Chicken had nice charred flavour but a bit dry, the garlic sauce was very heavy and oily, the pickles were very sour, tabuleh as well very sour, I struggled to eat it all. Really sorry to say but I don't think we'll be back. Two stars for the service - good service.

Renee Ron Google

3 months ago

Raw chicken (see pic). Attempted to contact El Jannah with great difficulty ended up with online customer service (not AI) who told me that I should contact Door Dash where a placed my order for a refund. No attempt by them to follow up with the store to prevent this happening again.

Russell Scheetzon Google

5 months ago

Please, anyone, don't fall for their dodgy offers, their stores can't cope. Not knowing they had a popular promo going, ordered food I was happy to pay for (not the free chicken promo) and waited the hour I was told it would take for pickup. Asked where my number was at 10 mins after pickup time and was told to wait longer. Asked for a refund and my offer magically appeared. Checked the bag and the food was stone cold, despite waiting close by for my order number to be called out. I won't be back.

Georgia Gon Google

5 months ago

I attended your store today and wanted to provide feedback on my experience, which was very disappointing. When I arrived, I was third in the queue. There were three staff members behind the counter, one serving, one cleaning the fridge doors, and another standing idle. Despite customers waiting, the staff member cleaning the fridge doors noticed the queue and continued cleaning. Minutes later she decided to serve second in queue (as the first order was exceptionally long) After she served the second in queue instead of serving me she went back to cleaning the fridge doors while I’m still waiting in queue. Again. The third behind the counter standing idle. It was frustrating to see customers not being prioritised, especially when there were enough staff available. Clean fridge was obviously more important. After placing my order, with the lady that was serving first customer, I later asked the idle staff member if she could please cut my roll in half. She walked away without acknowledging me. When she returned, she asked me to repeat the request, and after I did, she again walked off without acknowledgment. I eventually picked up my order. Walked out. Double checked if it had been cut and returned back to store to ask for the third time to cut in half. Seems like it was a difficult request or she was off with the fairies. To make matters worse, the roll itself was barely toasted, could not taste your world famous garlic sauce AT ALL and I paid extra for chips but received only three and barely any lettuce and onions. No care taken in the food whatsoever. Slapped together. This, combined with the service experience, was extremely disappointing. Don’t you adhere to consistency in food? Was your staff not trained in consistency? I do want to acknowledge that the staff member at the register was lovely. However, the overall experience was poor and not a great representation of your business. I hope this feedback is taken seriously, as both service standards and product quality clearly need attention.

Justineon Google

6 months ago

Delicious! Great service and very quick. We dined in ordering was easy from the QR codes on the tables. Arrived super quick. Everything was hot. And the chicken wrap has as much chicken as advertised. Did not disappoint. The chill wrap isn't overwhelming chilli. Store was clean and tidy.